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Customer Service Representative
2 months ago
About the Role
As a Customer Service Representative, you'll be the friendly face of our organization, providing exceptional support to our valued members. You'll assist with a range of financial products and services, ensuring their needs are met with professionalism and care.
Your Responsibilities
- Provide outstanding customer service in person and over the phone, addressing inquiries and resolving issues promptly and efficiently.
- Guide members through our savings options, helping them make informed decisions about their financial goals, whether it's investing for a fixed term or saving for a significant event.
- Proactively follow up with members to discuss available products and services, ensuring they are aware of all the benefits we offer.
- Manage administrative tasks such as scheduling appointments, processing paperwork, and maintaining accurate customer records.
What We're Looking For
- Proven experience in a customer-facing role, delivering exceptional service and building strong relationships.
- Strong attention to detail and numerical accuracy, essential for handling financial transactions with precision.
- Resilience and the ability to handle challenging situations with composure and professionalism.
- A genuine passion for helping others and a commitment to achieving positive customer outcomes.
- Proficiency in Microsoft Office or similar software packages.
- Ideally, GCSE level education including Maths and English.
