Culinary and Hospitality Team Supervisor

1 month ago

Tadworth, Surrey, United Kingdom The National Trust Full time
Culinary and Hospitality Team Supervisor - Tadworth

Overview

The National Trust is celebrated for its exceptional food and hospitality services. With 185 cafes across England, Wales, and Northern Ireland, we invite you to be part of our team. We are seeking a Culinary and Hospitality Team Supervisor to join our establishment.

Location Consideration:
As our venue is situated in a rural area, please consider your transportation options before applying.

Employee Benefits:
We are committed to supporting your well-being, whether it's saving for your future, enjoying discounts on everyday purchases, or promoting a healthy work-life balance. Below is a summary of the benefits we provide:
  • Comprehensive pension scheme of up to 10% of your basic salary
  • Complimentary access to National Trust locations for you, a guest, and your children (under 18)
  • Rental deposit loan program
  • Season ticket loan options
  • Electric vehicle leasing scheme
  • Employee discounts on various services, including gym memberships and shopping
  • Generous holiday allowance, increasing with service length, plus an option to purchase additional leave
  • Flexible working arrangements where feasible
  • Employee assistance program
  • Free parking at most National Trust locations

Working Environment

In this role, you will report to the Culinary and Hospitality Manager and be based at our venue. Instead of a traditional CV, you will complete an online assessment to showcase your strengths and learn more about the position.

Key Responsibilities

As a Team Supervisor, your primary role will be to provide daily support to your team, ensuring they deliver exceptional service to all patrons. This role requires adaptability in a dynamic environment.
Your focus will be on front-of-house operations, directly engaging with customers and serving food and beverages. A passion for customer interaction, a positive attitude, and a commitment to outstanding service are essential.
With a keen eye for detail, you will ensure that all displays and signage are accurate and that food presentation meets high standards. Occasionally, you may assist the kitchen team with food preparation.
You will also oversee the onboarding and training of new team members, fostering a culture of excellent service and memorable experiences for our guests.
We will provide you with tailored induction training, covering allergens and food safety, along with ongoing mentoring to support your development. Opportunities for further professional training will also be available.

Candidate Profile

No prior experience is necessary, but we welcome applicants who are:
  • Friendly and adaptable, with a proactive approach
  • Enthusiastic and eager to learn
  • People-oriented, with strong communication skills
  • Knowledgeable about health and safety regulations
  • Problem solvers capable of leading and supporting a team daily

Inclusivity Commitment

The National Trust is dedicated to fostering an inclusive culture where everyone feels valued and represented. We strive to reflect the diversity of the communities we serve, ensuring that all individuals are welcomed into our teams.

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