Duty Officer

15 hours ago


Colchester, Essex, United Kingdom Colchester City Council Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Colchester City Council. As a Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment.

Key Responsibilities
  • Oversee the day-to-day operations of sports and leisure facilities
  • Manage staff, bookings, and equipment
  • Ensure high standards of front-line service delivery and customer satisfaction
  • Collaborate with departments to support income generation and retention efforts
  • Work with a quality management framework such as QUEST
Requirements
  • Experience in a similar role within the public or private sector
  • Ability to work with a quality management framework such as QUEST
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer
  • Free gym membership
  • Various staff discounts at Leisure World
  • Pension with immediate life cover
  • Generous annual leave
  • Travel discounts
  • Online discounts
  • Healthcare discounts
  • Learning and development opportunities

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