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Duty Officer

1 month ago

Colchester, Essex, United Kingdom Colchester City Council Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Colchester City Council. As a key member of our Sport & Leisure department, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities.

Key Responsibilities
  • Oversee the day-to-day operations of our customer-facing sports and leisure facilities
  • Manage staff, bookings, and equipment to ensure high standards of front-line service delivery and customer satisfaction
  • Collaborate with departments to assist with supervision and performance management of staff
  • Support income generation and retention efforts
  • Work with a quality management framework such as QUEST to ensure high standards of service delivery
Requirements
  • Similar experience within the public or private sector
  • Experience collaborating with departments and supervising staff
  • Ability to work with a quality management framework such as QUEST
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer
  • Free Gym membership
  • Various Staff discounts at Leisure World
  • Pension with immediate life cover
  • Generous Annual Leave
  • Travel Discounts
  • Online Discounts
  • Healthcare Discounts
  • Learning and development opportunities

We reserve the right to close the vacancy early should a preferred candidate be identified. Interviews will be held as and when candidates are successfully shortlisted.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.