Duty Officer

1 month ago

Colchester, Essex, United Kingdom Colchester City Council Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Colchester City Council. As a key member of our Sport & Leisure department, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities.

Key Responsibilities
  • Oversee the day-to-day operations of our customer-facing sports and leisure facilities
  • Manage staff, bookings, and equipment to ensure high standards of front-line service delivery and customer satisfaction
  • Collaborate with departments to assist with supervision and performance management of staff
  • Support income generation and retention efforts
  • Work with a quality management framework such as QUEST to ensure high standards of service delivery
Requirements
  • Similar experience within the public or private sector
  • Experience collaborating with departments and supervising staff
  • Ability to work with a quality management framework such as QUEST
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer
  • Free Gym membership
  • Various Staff discounts at Leisure World
  • Pension with immediate life cover
  • Generous Annual Leave
  • Travel Discounts
  • Online Discounts
  • Healthcare Discounts
  • Learning and development opportunities

We reserve the right to close the vacancy early should a preferred candidate be identified. Interviews will be held as and when candidates are successfully shortlisted.

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