Front of House Ambassador

2 weeks ago

Leeds, Leeds, United Kingdom Frasers Group Full time

Job Summary

We are seeking a highly skilled and experienced Front of House professional to join our team at Frasers Group. As a Front of House Ambassador, you will be the first point of contact for our members and guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities

  • Provide exceptional customer service, ensuring that all members and guests feel valued and respected.
  • Manage member check-ins, bookings, and inquiries with efficiency and accuracy.
  • Offer information and guidance on our club's facilities, programs, and events, supporting members in their decision-making.
  • Maintain the reception area and lounge spaces, ensuring they are clean, organized, and inviting.
  • Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
  • Coordinate with other departments to ensure seamless operations and a positive experience for members.
  • Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
  • Assist in promoting club events, classes, and services to enhance member engagement and participation.
  • Ensure compliance with all health and safety regulations, maintaining a safe environment for all.

Requirements

  • Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
  • A passion for providing excellent customer service and creating a welcoming environment.
  • Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
  • Highly organized with the ability to multitask and manage time effectively.
  • A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
  • Basic administrative skills, including familiarity with booking systems and handling payments.
  • A team player with a positive attitude and a willingness to help wherever needed.
  • Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to be part of a leading organization in the industry.

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