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Front of House Ambassador

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time
About the Role

Frasers Group, a leading sports and fitness industry player, is seeking a highly motivated and customer-focused individual to join our team as a Front of House representative at our Paddle Club.

Key Responsibilities
  • Member Engagement: Provide a warm welcome and exceptional service to members and guests, ensuring a positive atmosphere and creating a sense of community.
  • Administrative Support: Handle member check-ins, bookings, and inquiries efficiently and accurately, maintaining a high level of organization and attention to detail.
  • Facilities and Services: Provide information about the club's facilities, programs, and events, assisting members with any queries or needs, and promoting club events, classes, and services to enhance member engagement and participation.
  • Customer Service: Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution, and maintaining a safe environment for all.
  • Team Collaboration: Coordinate with other departments to ensure smooth operations and a seamless experience for members, and support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
  • Organizational Skills: Highly organized with the ability to multitask and manage time effectively.
  • Problem-Solving Skills: A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
  • Administrative Skills: Basic administrative skills, including familiarity with booking systems and handling payments.
  • Flexibility: Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.