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Second Line Support Specialist

2 months ago


Horsham, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

Job Summary

We are seeking a highly skilled Second Line Support Specialist to join our client's team at Clearwater People Solutions Ltd. The successful candidate will be responsible for providing technical support and maintenance to our IT infrastructure, working on new systems and upgrade projects.

Key Responsibilities:

  • Monitoring and Maintenance: Regularly check and monitor backups, email systems, and software patches to ensure the smooth operation of our IT infrastructure.
  • Supplier Liaison: Collaborate with suppliers to resolve warranty-related issues and ensure timely repairs.
  • Hardware and Software Management: Order and manage hardware and software assets, ensuring they are properly configured and maintained.
  • User Support: Provide technical assistance to end-users, including remote office and home workers, to resolve technical issues and improve their productivity.
  • Account Management: Create, delete, and manage user accounts for joiners and leavers, ensuring seamless transitions.
  • Asset Management: Maintain accurate records of our IT assets, including hardware and software, to ensure compliance and efficiency.
  • Cybersecurity: Participate in cybersecurity activities, adhering to our Information Security Management System, to protect our data and systems.
  • Data Importation: Import data into Oracle for development and test teams, ensuring accurate and timely information.
  • PC Troubleshooting: Diagnose and resolve PC-related issues, ensuring minimal downtime and maximum productivity.

Requirements:

  • Technical Skills: Proficiency in Microsoft Windows 10/11/Server 2016/2019/2022, Microsoft Exchange Online, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, Azure AD, IP Networks, Switches & Cabling, Virtualisation (Hyper-v), and Backup Systems.
  • Soft Skills: Excellent organizational and time management skills, attention to detail, calm under pressure, excellent communication skills, and ability to work independently and as part of a team.

Clearwater People Solutions Ltd is an equal opportunities employer, and we welcome applications from diverse candidates. If you are a motivated and experienced technical professional, please submit your application for further information.