Customer Experience Manager
1 week ago
We are seeking an experienced Onsite Planning Executive to join our team at Reed, a leading recruitment agency. As an Onsite Planning Executive, you will play a pivotal role in ensuring the facilitation of onsite operational delivery to our prestigious clients.
Key Responsibilities- Shift Fulfillment: Oversee the fulfillment of shifts to meet customer Service Level Agreements.
- Worker Management: Manage the worker sign-in/out process and documentation.
- Payroll Support: Support accurate and timely payroll processes for customer submissions.
- Query Resolution: Resolve worker queries regarding pay and general issues promptly.
- Recruitment Support: Aid the recruitment team with local attraction and recruitment activities.
- New Starter Onboarding: Handle the induction, onboarding, and engagement of new starters.
- HR Support: Provide HR support for issue management and formal case management.
- Reporting and Meetings: Complete necessary reporting and participate in meetings and briefings.
- Training and Systems: Maintain training and systems records.
- Attendance Management: Address worker attendance issues and implement follow-up actions.
- Compliance: Ensure compliance with all relevant policies, processes, and systems.
- Relationship Building: Cultivate effective relationships with team members, workers, and stakeholders.
- Risk Management: Proactively identify risks and propose solutions.
- Performance Improvement: Drive continuous improvement in performance, systems, and processes.
- Previous Experience: Previous recruitment experience in similar onsite customer-facing roles is advantageous.
- Strategic Thinking: Self-motivated with strategic objective setting capabilities.
- Time Management: Excellent time management and prioritisation skills.
- Customer Focus: Dedicated to delivering service that meets customer SLAs and deadlines.
- Attention to Detail: Meticulous attention to detail and compliance adherence.
- Technical Skills: Proficient in MS Office suite, including Outlook, Excel, Word, and Teams.
- Competitive Salary
- Dynamic Work Environment
- Collaborative Team Culture
- Opportunities for Growth
- Reed Benefits
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Customer Service Account Manager
4 days ago
Daventry, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full timeJob Summary:We are seeking a highly skilled Customer Service Account Manager to join our team at Macildowie Recruitment and Retention. As a key member of our customer service team, you will be responsible for managing customer service accounts, ensuring exceptional service and satisfaction.Key Responsibilities:Manage customer service accounts to ensure...
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Customer Service Account Manager
4 days ago
Daventry, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full timeJob Summary:We are seeking a highly skilled Customer Service Account Manager to join our team at Macildowie Recruitment and Retention. As a key member of our customer service team, you will be responsible for managing customer service accounts, ensuring exceptional service and satisfaction.Key Responsibilities:Manage customer service accounts to ensure...
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Customer Service Account Manager
12 hours ago
Daventry, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full time{"Role Overview": "As a Customer Service Account Manager, you will be responsible for delivering exceptional service and satisfaction to our clients. You will oversee internal sales account management, handling operations with precision and care.You will work closely with the team leader and become an integral part of a vibrant team that thrives on...
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Customer Service Account Manager
10 hours ago
Daventry, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full time{"Role Overview": "As a Customer Service Account Manager, you will be responsible for delivering exceptional service and satisfaction to our clients. You will oversee internal sales account management, handling operations with precision and care.You will work closely with the team leader and become an integral part of a vibrant team that thrives on...
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Customer Service Supervisor
6 days ago
Daventry, Northamptonshire, United Kingdom PartsPlus Full timeJob SummaryWe are seeking a highly motivated and experienced Telesales Supervisor to join our team at PartsPlus. As a key member of our sales team, you will be responsible for leading and managing a team of Telesales professionals to achieve and exceed sales growth.Key ResponsibilitiesLead and manage a team of Telesales professionals to achieve sales targets...
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Customer Service Supervisor
7 days ago
Daventry, Northamptonshire, United Kingdom PartsPlus Full timeJob SummaryWe are seeking a highly motivated and experienced Telesales Supervisor to join our team at PartsPlus. As a key member of our sales team, you will be responsible for leading and managing a team of Telesales professionals to achieve and exceed sales growth.Key ResponsibilitiesLead and manage a team of Telesales professionals to achieve sales targets...
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Customer Relationship Specialist
1 week ago
Daventry, Northamptonshire, United Kingdom Gleeson Recruitment Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Account Manager to join our team at Gleeson Recruitment Group. As a key player in our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.Key ResponsibilitiesCustomer...
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Customer Support Specialist
4 weeks ago
Daventry, Northamptonshire, United Kingdom GXO Logistics, Inc. Full timePosition Overview: Customer Service Administrator GXO Logistics, Inc. is seeking a dedicated Customer Service Administrator to enhance our operations. In this role, you will oversee customer orders and facilitate effective communication. Strong interpersonal skills and relevant experience are essential for success in this position. Compensation and Perks: ...
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Customer Support Coordinator
4 weeks ago
Daventry, Northamptonshire, United Kingdom The Recruitment Co. Full timeCustomer Support & After Sales Coordinator Salary negotiable based on experience Permanent PositionThe Recruitment Co. is seeking a dedicated Customer Support & After Sales Coordinator to join our team.Key Responsibilities:Acting as a friendly and professional first point of contact for all external communications.Accurately processing sales orders and...
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Customer Support and Sales Coordinator
4 weeks ago
Daventry, Northamptonshire, United Kingdom The Recruitment Co Full timePosition: Customer Support and Sales CoordinatorOverview:We are seeking a dedicated and detail-oriented Customer Support and Sales Coordinator to join our team. This role is essential in ensuring a seamless experience for our clients and maintaining the integrity of our sales processes.Key Responsibilities:1. Efficiently manage the processing of sales...
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Customer Service Team Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full timePosition OverviewRole: Call Centre Team LeaderLocation: DaventryShift Pattern: Rotating PM / Night ShiftCompensation: £13.00 per hourWork Schedule: 40 hours per week (4 x 10-hour shifts & some weekends)Contract Type: Ongoing - Long Term Temporary ContractExperience Requirement: Prior experience is essential, and adherence to the specified shift pattern is...
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Customer Service Team Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full timePosition OverviewRole: Call Centre Team LeaderLocation: DaventryShift Pattern: Rotating PM / Night ShiftCompensation: £13.00 per hourHours: 40 hours per week (4 x 10-hour shifts & some weekends)Contract Type: Ongoing - Long Term Temporary ContractImportant Note: Experience is essential, and adherence to the shift schedule is a critical requirement.We are...
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Customer Service Team Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full timePosition OverviewRole: Call Centre Team LeaderLocation: DaventryShift Pattern: Rotating PM / Night ShiftCompensation: £13.00 per hourWork Schedule: 40 hours per week (4 x 10-hour shifts including some weekends)Contract Type: Ongoing - Long Term TemporaryExperience Requirement: Previous experience is essential for this role, and adherence to the specified...
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Sales and Customer Service Representative
1 week ago
Daventry, Northamptonshire, United Kingdom The Recruitment Co. Full timeJob Summary:The Recruitment Co. is seeking a highly organized and customer-focused Sales Administrator to join our team. As a Sales Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and maintaining accurate records.Key Responsibilities:Provide a warm and friendly first point of contact to all external...
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Sales and Customer Service Representative
6 days ago
Daventry, Northamptonshire, United Kingdom The Recruitment Co. Full timeJob Summary:The Recruitment Co. is seeking a highly organized and customer-focused Sales Administrator to join our team. As a Sales Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and maintaining accurate records.Key Responsibilities:Provide a warm and friendly first point of contact to all external...
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Customer Service Team Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment LTD Full timeCustomer Service Team SupervisorLocation: DaventryShift Pattern: Rotating PM / NightCompensation: £13.00 per hourWeekly Hours: 40 (4 x 10-hour shifts including some weekends)Contract Type: Ongoing - Long Term TemporaryExperience Required: EssentialWe are seeking a skilled Customer Service Team Supervisor to oversee a dedicated group within a dynamic...
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Customer Service Team Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment LTD Full timeCustomer Service Team SupervisorLocation: DaventryShift Pattern: Rotating PM / NightHourly Rate: £13.00Weekly Hours: 40 (4 x 10-hour shifts including weekends)Contract Type: Long Term TemporaryImportant Note: Relevant experience is essential, and adherence to the shift schedule is mandatory.We are seeking a skilled Customer Service Team Supervisor to join a...
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Customer Service Representative
1 day ago
Daventry, Northamptonshire, United Kingdom Adecco Full timeJob Summary:Adecco is seeking a highly motivated and fluent Czech and/or Slovak speaker to join our excellent customer service team as a Multilingual Customer Service Representative.About the Role:We are looking for a talented individual who is passionate about delivering exceptional customer service and thrives in a fast-paced and dynamic environment.Key...
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Customer Service Representative
1 day ago
Daventry, Northamptonshire, United Kingdom Adecco Full timeJob Summary:Adecco is seeking a highly motivated and fluent Czech and/or Slovak speaker to join our excellent customer service team as a Multilingual Customer Service Representative.About the Role:We are looking for a talented individual who is passionate about delivering exceptional customer service and thrives in a fast-paced and dynamic environment.Key...
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Customer Service Team Supervisor
4 weeks ago
Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full timePosition OverviewRole: Call Centre Team LeaderLocation: DaventryShift Pattern: Rotating PM / Night ShiftCompensation: £13.00 per hourHours: 40 hours per week (4 x 10-hour shifts & some weekends)Contract Type: Ongoing - Long Term Temporary ContractExperience Requirement: Previous experience is essential for this role. Candidates must be willing to commit to...