Assistant Freight Operations Manager
3 weeks ago
Our client is a reputable and established logistics and transportation firm specializing in freight packing and forwarding services.
Position Summary
We are currently seeking a skilled and self-assured Freight Forwarding professional to join our team and contribute to our commitment to outstanding customer service in all facets of import and export logistics.
As an Assistant Freight Operations Manager, you will work closely with the Freight Operations Manager to ensure the efficient and precise handling of multimodal freight. Your role will involve maintaining effective communication with clients and suppliers while consistently delivering high standards of customer service.
Key Responsibilities
In this role, you will be responsible for:
- Overseeing all elements of sea, air, and road import and export operations
- Tracking cargo movements and providing timely updates to clients
- Coordinating with clients, carriers, and customs agents
- Ensuring accurate and prompt data entry into our logistics management system
- Engaging with clients, airlines, transporters, and international partners to fulfill each shipment according to specific client needs
- Maintaining precise records of cargo movements
- Collaborating with a dedicated team to achieve exceptional customer satisfaction
- Preparing and submitting customs declarations in compliance with regulations
- Organizing and managing international freight transport across various modes
- Fostering strong relationships with all service providers
- Responding promptly and accurately to all email communications
- Storing and managing all shipment documentation and correspondence within our internal system
- Ensuring adherence to all regulations governing freight movements
- Working closely with both internal and external stakeholders
- Prioritizing customer service excellence
- Ensuring compliance with month-end invoicing procedures
- Assisting senior freight forwarders and the Shipping Manager as needed
- Completing all required reports, including internal and client-specific documentation
Qualifications
To be considered for this position, candidates should possess:
- Experience in multimodal freight forwarding within a logistics company
- Experience managing or supervising a small team in a freight forwarding environment
- Strong communication skills across all levels
- A solid understanding of customs processes related to imports and exports
- Knowledge of letters of credit is advantageous
- Proven customer service experience
- Experience managing the complete freight cycle, including shipment arrangements, deliveries, invoicing, and related functions
Compensation and Benefits
The salary for this position ranges from £38,000 to £45,000, along with a company vehicle, 24 days of annual leave plus bank holidays, a workplace pension, and a standard work schedule from Monday to Friday, 08:30 to 17:00.
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