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2 months ago
We are seeking a highly skilled Nighttime Hospitality Specialist to join the team at FPMR Ltd, a prestigious residential block in West London. As a Nighttime Hospitality Specialist, you will be responsible for providing exceptional service to our UHNW clients, ensuring their comfort and satisfaction at all times.
Key Responsibilities:
- To maintain a friendly and courteous demeanor at all times, providing a high level of customer service to residents and guests.
- To book and arrange transportation for residents, including chauffeur-driven and self-drive cars.
- To confirm, book, or amend flights and rail reservations for residents.
- To park visitors' cars in designated visitor spaces as requested.
- To allocate visitor spaces or apartment spaces to contractors as needed.
- To record all visitors, staff, and contractors' vehicles in the vehicle log book.
Requirements:
- At least 3 years' previous experience in luxury apartments or hotels, with a proven track record of providing exceptional customer service.
- Strong communication skills, with the ability to interact with residents, guests, and staff in a professional and courteous manner.
- Strong knowledge of London and the local area, with the ability to provide recommendations and assistance as needed.
- A clean UK driving license is essential, as applicants who do not hold this will not be considered.
- Fluent in English, both written and oral, with the ability to communicate effectively with residents and staff.
Candidates must have proven experience working in 5* residential or high-end hotels in their previous roles to be considered for this position. We are looking for a highly skilled and experienced Nighttime Hospitality Specialist to join our team and provide exceptional service to our residents.