Head of Security Operations
7 days ago
Job Summary:
Fruition IT is seeking an experienced Cybersecurity Operations Lead to lead our Security Operations Centre (SOC) team in delivering robust and innovative security solutions to our customers.
About the Role:
The successful candidate will be responsible for supervising incident, change, and problem management processes within the SOC team, ensuring compliance with service level agreements (SLAs), and strategically allocating resources to optimize team efficiency and coverage.
Key Responsibilities:
- Supervise Incident, Change, and Problem Management: Provide oversight and direction for handling incidents, changes, and problems within the SOC team.
- Ensure SLA Compliance: Monitor and ensure that all service level agreements (SLAs) are consistently met.
- Manage Resource Allocation: Strategically allocate resources to optimize team efficiency and coverage.
- Oversee Escalation Management: Prioritise and manage escalated issues, ensuring timely and effective resolution.
- Provide Hands-on Team Support: Offer direct, hands-on assistance to the SOC team when needed.
- Develop and Maintain Documentation: Create and update documentation, including processes, procedures, and runbooks, to ensure clarity and consistency.
- Set Goals and Conduct Performance Reviews: Establish team goals and regularly assess individual and team performance through reviews.
- Facilitate Mentoring and Cross-Training: Collaborate with other SOC teams to promote mentoring and cross-training opportunities.
- Manage SOC Customer Onboarding/Offboarding: Oversee the onboarding and offboarding of customers for various security services provided by the SOC.
Requirements:
- Proven Expertise in Incident, Change, and Problem Management: Extensive experience in managing processes related to incident response, change management, and problem resolution.
- Proficiency with SIEM, IPS, and SOAR Tools: Strong background in using security tools such as SIEM (e.g., Splunk, Sentinel), IPS, and SOAR; hands-on experience is a plus.
- SOC Team Leadership Experience: Demonstrated success in managing and leading a SOC team.
- Comprehensive Cybersecurity Incident Management: Skilled in investigating and managing major and complex cybersecurity incidents from start to finish.
- In-depth Knowledge of Adversarial Tactics and Industry Standards: Well-versed in adversarial tactics, techniques, and procedures (TTPs) and familiar with industry-standard frameworks like MITRE ATT&CK, ISO 27000, and ISO 27001.
- Extensive Understanding of Security Technologies: Strong working knowledge of a wide range of security technologies, including but not limited to SIEM, EDR/EPP, antivirus, IDS, IPS, Active Directory, DNS, and SOAR tools.
What We Offer:
Fruition IT offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and growing organisation.
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