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Customer Support Specialist

2 months ago

Haltwhistle, Northumberland, United Kingdom Talent84 LTD Full time
Job Description

Talent84 LTD is seeking a highly skilled Customer Service Representative to join their busy sales and service department. As a key point of contact for customer enquiries, the successful candidate will be responsible for providing exceptional customer support and ensuring seamless communication across multiple channels.

Key Responsibilities:
  • Act as key contact for customer accounts and their queries, providing timely and accurate responses.
  • Respond to customer inquiries and provide updates on invoice delivery queries, liaising with third parties to ensure timely delivery.
  • Issue refunds and returns with accuracy, ensuring a high level of customer satisfaction.
  • Liaise with logistics providers to ensure smooth shipping and transport processes.
  • Respond to and monitor customer feedback, using it to improve customer service and support.
  • Support with all other ad-hoc administration tasks as required.
Key Criteria:
  • Experience in a fast-paced customer service environment (essential).
  • Exceptional attention to detail and high proficiency in IT packages, including Excel.
  • Ability to work well under pressure and meet tight deadlines.
  • Proven background in providing impeccable customer support and a strong commitment to customer satisfaction.