Air Operations Coordinator

4 days ago

Southampton, Southampton, United Kingdom Rockpool Recruitment LTD Full time
Air Operations Coordinator Job Description

We are seeking an experienced Air Operations Coordinator to join our team in Southampton. As an Air Operations Coordinator, you will play a key role in handling air service bookings and sharing information with our internal Guest Services team in the UK office.

Key Responsibilities:
  • Manage air-related activities, including pricing, planning, staff travel, and organizing special departures for unique Concierge Collection land packages.
  • Deliver outstanding customer service by responding promptly to all communications.
  • Issue various air tickets accurately and process refunds and re-issues as needed.
  • Identify optimal airlines and calculate air supplements, staying updated on tactical airline offers.
  • Monitor flight availability for group space utilization and negotiate extensions and keep reservations informed.
  • Extract reports for quality checks and store ticket details.
  • Book and ticket corporate travel requests and provide 24-hour emergency cover on a rota basis.
Requirements:
  • Experience with GDS systems, including ticketing on Sabre, Amadeus, or Travelport/Galileo.
  • Knowledge of Air Contracts and Nett Fares.
  • Excellent communication skills and strong product and destination knowledge.
  • Fares & Ticketing 1&2 qualifications or equivalent experience.
What We Offer:
  • 25 days holiday + 8 bank holidays.
  • Holiday Discounts.
  • Private Medical Insurance.
  • Pension with up to 5% Employer matching contributions.
  • Free parking near the office.
  • Hybrid working - option to work from home on Mondays and Fridays.
  • 6 weeks sick pay.
  • Bus discounts.
  • Training & Development Opportunities.
  • Social engagement - calendar of events throughout the year.

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