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Air Operations Coordinator

2 months ago

Southampton, Southampton, United Kingdom Rockpool Recruitment LTD Full time
{"title": "Air Operations Coordinator", "description": "Air Operations Coordinator

We are seeking an experienced Air Operations Coordinator to join our team at Rockpool Recruitment LTD. As an Air Operations Coordinator, you will play a key role in handling air service bookings and sharing information with our internal Guest Services team.

Key Responsibilities:

  • Coordinate air travel arrangements for guests, including booking flights and managing ticketing.
  • Collaborate with the Guest Services team to ensure seamless communication and service delivery.
  • Stay up-to-date on airline contracts and pricing to optimize air schedules for guests.
  • Process refunds and re-issue tickets as needed.
  • Monitor flight availability for group space utilization and negotiate extensions as required.
  • Extract reports for quality checks and store ticket details.
  • Book and ticket corporate travel requests.
  • Provide 24-hour emergency cover on a rota basis.

Requirements:

  • Proven experience in air travel coordination, including ticketing on Sabre, Amadeus, or Travelport/Galileo.
  • Strong knowledge of air contracts and nett fares.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Fares & Ticketing 1&2 qualifications or equivalent experience.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Hybrid working arrangement, with the option to work from home.
  • Access to training and development opportunities.
  • A supportive and collaborative team environment.

About Us:

Rockpool Recruitment LTD is a leading recruitment agency specializing in the travel industry. We are committed to providing exceptional service and support to our clients and candidates.

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