Air Operations Coordinator

5 days ago


Southampton, Southampton, United Kingdom Rockpool Recruitment LTD Full time
{"title": "Air Operations Coordinator", "description": "Air Operations Coordinator

Are you a skilled air travel professional looking for a new challenge? We have an exciting opportunity for an Air Operations Coordinator to join our team at Rockpool Recruitment LTD.

This role plays a key part in our Guest Services team, handling air service bookings and sharing information with the internal Guest Services team in the UK office. You will also take calls from the Miami-based Outbound Team.

As an Air Operations Coordinator, you will be responsible for creating optimal air schedules for guests, using your in-depth knowledge of air products and various airlines.

Key Responsibilities:

  • Issue various air tickets accurately.
  • Process refunds and re-issue tickets as needed.
  • Identify optimal airlines and calculate air supplements.
  • Stay updated on tactical airline offers.
  • Monitor flight availability for group space utilization.
  • Negotiate extensions and keep reservations informed.
  • Extract reports for quality checks and store ticket details.
  • Book and ticket corporate travel requests.
  • Provide 24-hour emergency cover on a rota basis.

Requirements:

  • GDS Experience including ticketing on Sabre, Amadeus or Travelport / Galileo.
  • Knowledge of Air Contracts and Nett Fares.
  • Customer-focused with excellent communication skills.
  • Strong product and destination knowledge.
  • Fares & Ticketing 1&2 qualifications or equivalent experience.

What We Offer:

  • 25 days holiday + 8 bank hols.
  • Holiday Discounts.
  • Private Medical Insurance (+ family can be added).
  • Pension- Up to 5% Employer matching contributions.
  • Free parking - near office provided.
  • Hybrid working - Mon & Fri's option to WFH.
  • 6 weeks sick pay.
  • Bus discounts.
  • Training & Development Opportunities.
  • Social engagement- calendar of events throughout the year.
", "lang_code": "en-US"}

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