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Air Operations Coordinator

2 months ago

Southampton, Southampton, United Kingdom Oceania Cruise Line Full time
Job Description

Oceania Cruises is seeking a highly skilled Air Operations Coordinator to join our Guest Services team in Southampton. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of air travel services for our guests.

Key Responsibilities:
  • Air Travel Arrangements: Coordinate and book air travel services for guests, including flights, hotels, and transfers, ensuring accurate fare and tax calculations.
  • Airline Contracts and Pricing: Identify and negotiate the best airline contracts and pricing for our routes, ensuring minimal exposure to penalties.
  • Quality Control: Conduct quality checks on air travel arrangements, ensuring accuracy and compliance with company policies.
  • Corporate Travel Requests: Book and ticket corporate travel requests for company staff, ensuring compliance with company policies and procedures.
  • Emergency Support: Provide 24-hour emergency support for guests, responding to calls and emails in a timely and professional manner.
Requirements:
  • 1 year of experience in air travel coordination or a related field.
  • Working knowledge of MS Office applications, including Excel and Word.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.