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Air Operations Coordinator

2 months ago

Southampton, Southampton, United Kingdom Oceania Cruises Full time
Job Title: Air Operations Coordinator

Oceania Cruises, a leading culinary and destination-focused cruise line, offers luxurious experiences aboard its seven small ships that carry a maximum of 1,238 guests.

As a subsidiary of Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands, we are seeking an Air Operations Coordinator to join our Guest Services team.

Key Responsibilities:

  • Provide information and booking of air services to the internal Guest Services team and service calls from the Outbound Team.
  • Organize and manage special departures for our bespoke Concierge Collection land packages.
  • Process air travel arrangements, including booking, ticketing, and refunds, ensuring accuracy and profitability.
  • Monitor sales and minimize exposure to penalties from airlines.
  • Work with special offer cruise fares to add extra value to the cruise package (Concierge Collection).
  • Liaise with revenue management to build promotions in the Reservation system and maintain reports of bookings figures.
  • Provide 24-Hour emergency cover for both Oceania & Regent Seven Seas UK/EMEA guests.

Requirements:

  • Working knowledge of MS Office applications, including Excel and Word.
  • Demonstrates resilience and flexibility to business needs.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

This role requires a motivated and detail-oriented individual with a passion for customer service to deliver exceptional experiences for our guests.