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Air Operations Coordinator
2 months ago
We are seeking a highly skilled Air Operations Coordinator to join our team at Rockpool Recruitment LTD. As an Air Operations Coordinator, you will play a key role in handling air service bookings, sharing information with the internal Guest Services team, and taking calls from the Miami-based Outbound Team.
Key Responsibilities:- Manage air-related activities, including pricing, planning, staff travel, and organizing special departures for unique Concierge Collection land packages.
- Deliver outstanding customer service by responding promptly to all communications.
- Issue various air tickets accurately and process refunds and re-issue tickets as needed.
- Identify optimal airlines and calculate air supplements, staying updated on tactical airline offers.
- Monitor flight availability for group space utilization and negotiate extensions and keep reservations informed.
- Extract reports for quality checks and store ticket details.
- Book and ticket corporate travel requests and provide 24-hour emergency cover on a rota basis.
- GDS Experience including ticketing on Sabre, Amadeus, or Travelport/Galileo.
- Knowledge of Air Contracts and Nett Fares.
- Customer-focused with excellent communication skills and strong product and destination knowledge.
- Fares & Ticketing 1&2 qualifications or equivalent experience.
- 25 days holiday + 8 bank holidays.
- Holiday Discounts.
- Private Medical Insurance.
- Pension with up to 5% Employer matching contributions.
- Free parking near the office.
- Hybrid working - option to work from home on Mondays and Fridays.
- 6 weeks sick pay.
- Bus discounts.
- Training & Development Opportunities.
- Social engagement calendar of events throughout the year.