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Air Operations Coordinator

2 months ago

Southampton, Southampton, United Kingdom Rockpool Recruitment LTD Full time
{"title": "Air Operations Coordinator", "description": "Air Operations Coordinator

We are seeking an experienced Air Operations Coordinator to join our team in Southampton. As an Air Operations Coordinator, you will play a key role in handling air service bookings and sharing information with our internal Guest Services team in the UK office.

Key Responsibilities:

  • Handle air service bookings and coordinate with airlines to ensure seamless travel experiences for our guests.
  • Collaborate with the Guest Services team to provide exceptional customer service and respond to inquiries in a timely manner.
  • Process refunds and re-issue tickets as needed, ensuring accuracy and attention to detail.
  • Stay up-to-date on airline contracts and pricing to identify optimal air schedules for our guests.
  • Monitor flight availability for group space utilization and negotiate extensions as needed.
  • Extract reports for quality checks and store ticket details to ensure compliance with industry standards.
  • Book and ticket corporate travel requests, ensuring timely and accurate processing.
  • Provide 24-hour emergency cover on a rota basis to ensure our guests receive prompt assistance.

Requirements:

  • Proven experience in air operations, customer service, or a related field.
  • Strong knowledge of GDS systems, including Sabre, Amadeus, or Travelport/Galileo.
  • Excellent communication and problem-solving skills, with a customer-focused approach.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Flexibility to work occasional Saturdays and participate in out-of-hours cover.

What We Offer:

  • A competitive salary and benefits package, including 25 days holiday + 8 bank hols, private medical insurance, and pension contributions.
  • Opportunities for professional development and training to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a calendar of social events and activities to promote team engagement and well-being.
", "lang_code": "en"}