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Air Operations Coordinator

1 month ago

Southampton, Southampton, United Kingdom Rockpool Recruitment LTD Full time
Air Operations Coordinator Job Description

We are seeking a highly skilled Air Operations Coordinator to join our team. As an Air Operations Coordinator, you will play a key role in handling air service bookings and sharing information with our internal Guest Services team.

Key Responsibilities:
  • Manage air-related activities, including pricing, planning, and staff travel.
  • Deliver outstanding customer service by responding promptly to all communications.
  • Issue various air tickets accurately and process refunds as needed.
  • Identify optimal airlines and calculate air supplements.
  • Stay updated on tactical airline offers and negotiate extensions as required.
  • Monitor flight availability for group space utilization and allocate seats accordingly.
  • Extract reports for quality checks and store ticket details.
  • Book and ticket corporate travel requests.
  • Provide 24-hour emergency cover on a rota basis.
Requirements:
  • Experience with GDS systems, including ticketing on Sabre, Amadeus, or Travelport/Galileo.
  • Knowledge of air contracts and nett fares.
  • Excellent communication skills and strong product and destination knowledge.
  • Fares & Ticketing 1&2 qualifications or equivalent experience.
What We Offer:
  • 25 days holiday + 8 bank holidays.
  • Holiday discounts.
  • Private medical insurance.
  • Pension with up to 5% employer matching contributions.
  • Free parking near the office.
  • Hybrid working options.
  • 6 weeks sick pay.
  • Bus discounts.
  • Training and development opportunities.
  • Social engagement calendar.