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Customer Service Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our field operations team, you will be responsible for planning and scheduling daily activities for our installations and maintenance teams.
Key Responsibilities:
- Act as a first point of contact for Innserve colleagues and customers, providing exceptional customer care and support.
- Plan and schedule daily activities for our installations and maintenance teams, ensuring timely completion of tasks and projects.
- Build strong relationships with customers, stakeholders, and internal teams, promoting effective communication and collaboration.
- Utilize innovative technology to streamline processes and improve efficiency.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes.
Requirements:
- Confident communication and interpersonal skills, with the ability to build effective relationships with stakeholders.
- Experience in administration, CRM systems, MS Office, customer service, call centre, or contact centre environments.
- Flexibility to support colleagues and adapt to changing priorities, with a focus on achieving team goals.
What We Offer:
- A competitive salary and benefits package, including life assurance, BUPA healthcare, and company pension scheme.
- Opportunities for career development and growth within a dynamic and supportive team.
- A collaborative and inclusive work environment, with a focus on customer satisfaction and excellence.
