Customer Service and Provisioning Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Daisy Communications Full time
Position Overview:

Salary: £22,308 increasing to £23,000 after probationary period
Location: Birmingham
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:00

Key Responsibilities:

  • Handle incoming customer service inquiries via phone
  • Execute account modifications, including but not limited to:
    • Account Holder's Name
    • Billing Address
    • Barring, Roaming & Spend Caps
  • Conduct credit assessments and manage connections across all networks
  • Oversee service tickets and engage in online chat support
  • Communicate with customers regarding order updates and potential hardware changes
  • Maintain and refresh network portals
  • Manage customer returns efficiently
  • Provide delivery updates to clients
  • Analyze billing information for customers

Qualifications:

  • Significant experience in customer service (preferably in the mobile telecommunications sector, though training will be provided)
  • Self-assured and articulate
  • Excellent telephone communication skills
  • Experience in the telecommunications field
  • Ability to thrive in a fast-paced environment
  • Capable of working collaboratively in a team as well as independently
  • Methodical approach to work and effective workload management

Additional Information:

Daisy Communications has been recognized as the UK's top Telecoms company and ranks among the top 30 Best Large Companies to work for in 2023.

We offer a range of benefits, including:

  • 25 days of annual leave, plus bank holidays, with an additional day for each year of service up to 30 days
  • £500 referral bonus scheme
  • Opportunities for professional development to support your personal aspirations
  • Eye care vouchers and discounted Medicash membership
  • Access to discounts and savings at over 1,200 retailers
  • An extra day off for your birthday or wedding

#LI-Onsite



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