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Customer Service Operations Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Savino Del Bene Full time

CUSTOMER SERVICE OPERATIONS SPECIALIST - BIRMINGHAM

With a presence in over 60 countries and a workforce exceeding 6,000, Savino Del Bene stands as a prominent player in the global logistics sector, achieving annual revenues of 2.6 billion Euros. We are in search of a dynamic and versatile Customer Service Operations Specialist to enhance our team in Birmingham.

Key Responsibilities:

In the role of Customer Service Operations Specialist, you will manage all aspects of Export and Import logistics from initial booking to final delivery, encompassing both Sea and Air Freight. Your expertise will be vital in optimizing transportation workflows and maintaining a reliable, efficient, and cost-effective network of service providers, ensuring Savino Del Bene's offerings remain competitive and seamless. You will possess current knowledge of carrier options, documentation, customs regulations, and related commercial conditions. Your strong interpersonal and communication skills will enable you to effectively coordinate with all stakeholders to meet customer expectations throughout the cargo movement process.

Qualifications:


• A minimum of 5 years of experience in a freight forwarding operational capacity, specifically within Sea or Air Freight for Exports or Imports.


• Proven ability to oversee shipments from initial booking to final delivery.


• A strong focus on customer service with meticulous attention to detail.


• Familiarity with import or export processes.


• Excellent literacy and numeracy skills are essential.


• Ability to communicate effectively in a fast-paced, collaborative environment.


• Proficient in computer systems and adaptable to in-house software.


• Flexibility and adaptability to changing circumstances.

Skills and Competencies:


• Strong teamwork and collaboration abilities.


• Exceptional oral and written communication skills.


• Outstanding organizational skills, with the capacity to demonstrate initiative and commercial insight.


• A proactive, hands-on approach with a positive attitude.

Why Join Us: At Savino Del Bene, you will become part of a leading freight forwarding organization that prioritizes excellence and tailored services. You will be integrated into a global team that values learning and career development within a supportive and human-centered environment. As Savino Del Bene embarks on an exciting phase of global expansion, we invite you to be part of our journey.

Savino Del Bene, established in Florence in 1899, has evolved into the largest Italian shipping company and ranks among the top 20 globally. We specialize in providing customized logistics solutions for the shipment and distribution of diverse merchandise.

With three offices in the UK, Savino Del Bene operates in freight forwarding (ocean and air freight) and logistics, employing approximately 65 professionals since its establishment in 1989.

Benefits:


• Competitive Salary.


• 23 days of annual leave, excluding Bank Holidays.


• Private Healthcare.


• Company Pension.


• Global Talent Programme for High Potential Colleagues.