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Customer Service Specialist

3 months ago


Birmingham, Birmingham, United Kingdom Trust Ford Full time

At Trust Ford, we believe in the power of teamwork and mutual support.

Our work environment is built on respect and appreciation for each other's expertise. While we are part of a larger network with abundant opportunities, each location fosters its own unique community, characterized by collaboration and transparency. You will join a dedicated team that prioritizes your well-being and keeps you informed about the business's direction and your contributions.

We are seeking a Customer Service Specialist who excels in meeting deadlines and managing sensitive information with discretion. Ideal candidates will possess outstanding communication abilities and a background in sales or customer service. We value individuals who demonstrate enthusiasm, commitment, and a willingness to enhance both team dynamics and customer satisfaction.

By joining our welcoming local team, you will find that we are committed to investing in both our business and your professional growth. Our comprehensive training and development programs, including a week at our residential induction academy, along with performance-related bonuses, 33 days of annual leave, and additional benefits, ensure you receive the recognition you deserve.

Are you a collaborative team member? Is customer satisfaction your priority? Do you possess excellent organizational skills? Can you elevate the standard of customer service?

With our competitive rewards and structured training pathways, we provide genuine job security and ample opportunities for advancement. If you are seeking a fulfilling career, we encourage you to explore this opportunity.

In addition to a competitive salary, this role offers:

Leading industry compensation package 33 days of annual leave (including public holidays) with an annual leave purchase and sale scheme Performance-based bonus opportunities Pension Scheme & Life Assurance Employee vehicle purchase scheme Discounts on services, bodyshop, and parts One day annually to volunteer for a charity of your choice Cycle to work purchase scheme Access to a discount website for employee perks