IT Support Specialist

7 days ago


Birmingham, Birmingham, United Kingdom Government Recruitment Service Full time

Job Summary:

The Government Recruitment Service is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, ensuring the availability of our IT services, and working closely with our multi-skilled team to deliver high-quality support.

Key Responsibilities:

  • Apply and operate EUC processes, tools, and technologies, highlighting areas for improvement and producing effective management reporting.
  • Take ownership of listening to and understanding customer problems, escalating and/or gaining support where necessary to resolve issues.
  • Meet user needs in relation to End User Devices, demonstrating technical understanding of various products to match user needs to appropriate devices.
  • Work closely with Service Asset and Configuration Management to support the reuse and disposal of assets in line with agreed processes and policies.
  • Support the digital transformation of DVLA services in line with the UK Government Digital Strategy.

Requirements:

  • Excellent stakeholder engagement and communication skills.
  • Ability to work in a fast-paced, diverse environment with a high level of autonomy.
  • Proficient customer service skills, with the ability to deliver IT support to customers.
  • Technical understanding of various products and ability to match user needs to appropriate devices.
  • Ability to work closely with Service Asset and Configuration Management to support asset reuse and disposal.

Working Hours:

The core working hours for this role are between 7am and 5pm.



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