Technical Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Just IT Recruitment Full time

Job Summary:

Just IT Recruitment is seeking a highly skilled and motivated Technical Support Specialist to join our team as a Desk Side Support Engineer. As a key member of our Workplace Service Centre, you will provide 1st line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.

Key Responsibilities:

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
  • Excellent ability to troubleshoot and problem solve.

Requirements:

  • Living in the West Midlands.
  • Be employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
  • Have access to a reliable internet connection with a PC/Laptop.
  • Have the right to live and work in the UK.

What We Offer:

  • An inclusive workplace.
  • Excellent package: solid basic and company benefits.
  • Hybrid working in line with role requirements.
  • Career development and life-long learning opportunities.

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