Technical Support Specialist

1 month ago


Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

Technical Support Role at Franklin Fitch

**Job Summary**

We are seeking a skilled Technical Support Specialist to join our team at Franklin Fitch. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients and customers via phone, email, and chat.

**Key Responsibilities**

* Provide technical support to clients and customers via phone, email, and chat
* Ensure timely and efficient resolution of technical issues
* Collaborate with internal teams to resolve complex technical issues
* Stay up-to-date with the latest technology and IT trends

**Requirements**

* 1+ years of experience in a Service Desk Support Engineer role
* Experience with Microsoft Group Policy
* Experience with Microsoft Office 365 Administration
* Knowledge of ITIL processes and procedures is a plus

**What We Offer**

* Opportunity to work with a dynamic team at Franklin Fitch
* Professional development and growth opportunities
* Competitive salary and benefits package

**Language:** en



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