Technical Support Specialist
5 days ago
**Job Title:** Technical Support Specialist
**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.
**Key Responsibilities:**
- Provide a single point of contact for internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve.
**Requirements:**
- Excellent communication skills.
- A desire to provide customers with excellent services.
- A desire to learn new skills.
- Ability to work in a great team.
- Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
- Ability to use problem-solving techniques to capture details and make sound decisions.
**Eligibility:**
- Have lived in England for at least 3 years.
- Can commit to 12 weeks of learning.
- Have access to a reliable internet connection with a PC/Laptop.
**Benefits:**
- An inclusive workplace.
- Excellent package: solid basic and company benefits.
- Hybrid working in line with role requirements.
- Career development and life-long learning opportunities.
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