Technical Support Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Just IT Full time
Job Description

**Job Title:** Technical Support Specialist

**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Just IT. As a Technical Support Specialist, you will be responsible for providing technical support to our internal colleagues, ensuring that workplace problems are resolved quickly and efficiently.

**Key Responsibilities:**

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
  • Excellent ability to troubleshoot and problem solve.

**Requirements:**

  • Excellent communication skills.
  • A desire to provide customers with excellent services.
  • A desire to learn new skills.
  • Ability to work in a great team.
  • Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
  • Ability to use problem-solving techniques to capture details and make sound decisions.

**Eligibility:**

  • Have lived in England for at least 3 years.
  • Can commit to 12 weeks of learning.
  • Have access to a reliable internet connection with a PC/Laptop.

**Benefits:**

  • An inclusive workplace.
  • Excellent package: solid basic and company benefits.
  • Hybrid working in line with role requirements.
  • Career development and life-long learning opportunities.


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