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Technical Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Just IT Full time

**Job Overview**

Just IT is seeking a skilled Technical Support Specialist to join our team in the Workplace Service Centre. As a key member of our support team, you will provide first-line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.

**Responsibilities**

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively.
  • Utilize excellent troubleshooting and problem-solving skills to capture details and make sound decisions.

**Requirements**

  • Excellent communication skills.
  • A desire to provide customers with excellent service.
  • A desire to learn new skills.
  • Ability to work in a great team.
  • Knowledge of Office365, Active Directory, Remote Connectivity, and Web Browsers.

**Eligibility**

  • Have lived in England for at least 3 years.
  • Can commit to 12 weeks of learning.
  • Have access to a reliable internet connection with a PC/Laptop.

**Benefits**

  • An inclusive workplace.
  • Excellent package: solid basic and company benefits.
  • Hybrid working in line with role requirements.
  • Career development and life-long learning opportunities.