1st Line ICT Support Specialist
4 days ago
About the Role:
We are seeking a highly skilled and motivated 1st Line ICT Support Specialist to join our team at Air IT Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and remote access
- Diagnose and resolve technical issues in a professional and courteous manner
- Collaborate with internal teams to ensure seamless delivery of services
- Document and track technical issues and resolutions using our ticketing system
- Stay up-to-date with the latest technologies and industry trends to provide expert advice and guidance
Requirements:
- Previous experience in IT support, preferably in a service desk environment
- Excellent communication and interpersonal skills, with the ability to work with clients at all levels
- Strong technical skills, with a focus on Microsoft technologies and Windows desktops
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of ITIL and service management principles, with a passion for continuous learning and development
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible working arrangements, including remote work options
- A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
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