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ICT Field Services Engineer

2 months ago

Birmingham, Birmingham, United Kingdom Birmingham Hopsice Full time

Job Summary:

We are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our technical support team, you will be responsible for providing first, second, and third-line support services to our staff and maintaining and improving our infrastructure.

Key Responsibilities:

  • Travel to our hospice sites, shops, or homes to provide in-person technical support services, managing end-to-end field service jobs and ensuring all requests are managed through our system.
  • Work collaboratively with other professionals to devise suggestions for expediting maintenance and troubleshooting procedures, ensuring all documentation is completed and all complexities are resolved.
  • Provide day-to-day technical support and have responsibility for the maintenance and upkeep of our hospice and retail shop infrastructure.

Requirements:

  • A degree in a computing-related subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.
  • Experience in 1st, 2nd, and 3rd line support, and be a competent and self-sufficient problem solver.
  • Competence with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and ability to administer all Office 365 and 365 admin packages, including Intune.
  • Ability to manage multiple priorities and apply project management skills.
  • Highly skilled in Cisco routing and networking and have knowledge of hardware vendor's equipment such as TP-link, Draytek, and Sophos.
  • Experience in networking, copper and fibre cabling, and deploying networking hardware.
  • Excellent communication skills and ability to build effective relationships at all levels within the organisation.
  • A car owner/driver with a full UK driving licence.