ICT Field Services Engineer

1 month ago

Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time
Job Summary

We are seeking a highly skilled ICT Field Services Engineer to provide first, second, and third-line support services to our people and maintain and improve our infrastructure. The successful candidate will play a key role in delivering the hospice's end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

Main Duties and Responsibilities
  • Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
  • Ensure the IT needs of the client are met in relation to teaching, learning, and administration.
  • Handle security and network administration tasks.
  • Perform any hardware repair and replacement.
  • Ensure equipment is installed and ready for use by end-user.
  • Co-ordinate on-site cabling and hardware installation duties, working with Core Network to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
  • Survey shop premises for Wi-Fi coverage and capture other vital information required for the planning of future deployments of associated hardware and cabling for projects.
  • Perform Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
  • Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios and working closely with internal teams.
  • Perform Hardware upgrades on legacy equipment and re-cable as instructed.
  • Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
General Duties
  • Confidentiality: All employees are required to uphold the confidentiality of all information records in whatever format, encountered in the course of employment and after it.
  • Equality and Diversity: The hospice is committed to promoting an environment that values diversity. All staff are responsible for ensuring that they treat individuals equally and fairly and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
  • Health and Safety: All employees have a responsibility under the terms of the Health and Safety at Work Act 1974 to protect and promote their own health and that of others in the workplace.
  • Information Governance: All employees are responsible for ensuring they undertake any training relating to information governance, read the hospice's policies, procedures and guidance documents relating to information governance, and understanding how this affects them in their role.
  • Professional Development: All employees must participate in an annual appraisal and develop a personal development plan with their line manager.
  • Safeguarding Children, Young People and Vulnerable Adults: The hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All employees and volunteers are expected to behave in such a way that supports this commitment.
Person Specification
  • Qualifications: Essential - Degree in a computing related subject or specialist underpinning theoretical knowledge supported by relevant practical experience. Desirable - Cisco CCNP qualification, Security Comptia qualification.
  • Personal Skills and Attributes: Essential - Excellent people centric approach & service including strong communication, and relationship-building skills. Must have a Can do attitude. Able to operate independently to drive projects to completion without supervision while keeping teammates appraised of situations as they arise. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Car owner-driver with full UK driving licence.
  • Experience: Essential - Experience in 1st, 2nd & 3rd support roles and be self-sufficient in problem solving independently without assistance. Competent with any O/S support and deployment, including Apple Macintosh and Linux. Can administer all Office 365 and 365 admin packages including Intune. Virtualisation Experience in VMWare. Highly skilled in Cisco routing and networking but also knowledge in hardware vendors equipment such as TP-link, Draytek and Sophos to name a few. Experience in Networking, Copper and Fibre Cabling. Experience in deploying networking hardware. Desirable - Worked within a clinical environment. Field Technician service experience.

  • ICT Field Services Engineer

    6 days ago

    Birmingham, Birmingham, United Kingdom Hays Technology Full time

    Job Title: ICT Field Services EngineerJob Summary:We are seeking a skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with...

  • ICT Field Services Engineer

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our client's team on a temporary basis. As a key member of the team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving infrastructure.Key Responsibilities:Support and drive to multiple different...

  • ICT Field Services Engineer

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our client's team on a temporary basis. As a key member of the team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving infrastructure.Key Responsibilities:Support and drive to multiple different...

  • ICT Field Services Engineer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our technical team, you will provide 1st, 2nd, and 3rd line support services to our clients, maintaining and improving infrastructure. Your background in troubleshooting complex technical issues and...

  • ICT Field Services Engineer

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our technical team, you will provide 1st, 2nd, and 3rd line support services to our clients, maintaining and improving infrastructure. Your background in troubleshooting complex technical issues and...

  • ICT Field Services Engineer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Technology Full time

    ICT Field Services Engineer - Inside IR35We are seeking a highly skilled ICT Field Services Engineer to join our client's team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You must have a proven track record of problem-solving from...

  • ICT Field Services Engineer

    1 month ago

    Birmingham, Birmingham, United Kingdom Hays Technology Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure.Key Responsibilities:Support and drive to multiple different sitesEnd-to-end...

  • ICT Field Services Engineer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Technology Full time

    ICT Field Services Engineer - Inside IR35We are seeking a highly skilled ICT Field Services Engineer to join our client's team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You must have a proven track record of problem-solving from...

  • ICT Field Services Engineer

    1 month ago

    Birmingham, Birmingham, United Kingdom Hays Technology Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure.Key Responsibilities:Support and drive to multiple different sitesEnd-to-end...

  • ICT Field Services Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our IT department, you will be responsible for providing first, second, and third-line support services to our staff and maintaining and improving our infrastructure.Main Responsibilities:Respond to...

  • ICT Field Services Engineer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our IT department, you will be responsible for providing first, second, and third-line support services to our staff and maintaining and improving our infrastructure.Key Responsibilities:Respond to...

  • ICT Field Services Engineer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

    Job Title: ICT Field Services EngineerWe are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our IT department, you will be responsible for providing first, second, and third-line support services to our staff and maintaining and improving our infrastructure.Key Responsibilities:Respond to...

  • ICT Field Services Engineer

    6 days ago

    Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

    Role Overview:The ICT Field Services Engineer will be responsible for providing first, second, and third-line support services to the Birmingham Hospice team, maintaining and improving the organization's infrastructure.Key Responsibilities:Deliver end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing...

  • ICT Field Services Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

    About the RoleWe are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our technical team, you will be responsible for providing first-class support services to our people, maintaining and improving our infrastructure, and delivering the hospice's end-user strategy.Key ResponsibilitiesProvide...

  • ICT Field Services Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

    Job Summary:We are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our technical team, you will be responsible for providing first, second, and third-line support services to our people, maintaining and improving our infrastructure, and delivering the hospice's end-user strategy.Key...

  • ICT Field Services Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Hays Careers Full time

    Job SummaryWe are seeking a skilled ICT Field Services Specialist to join our team on a temporary basis. As a key member of our technical support team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with experience in...

  • ICT Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Telent Technology Services Limited Full time

    As a Telent Technology Services Limited ICT Support Apprentice, you will play a vital role in providing operational support to the Strategic Road Network. You will work on technical aspects of the nationwide telecommunications equipment, ensuring seamless connectivity and minimizing downtime.Key responsibilities include:Providing 2nd and 3rd line remote and...

  • ICT Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Telent Technology Services Limited Full time

    As a Telent Technology Services Limited ICT Support Apprentice, you will play a vital role in providing operational support to the Strategic Road Network. You will work on technical aspects of the nationwide telecommunications equipment, ensuring seamless connectivity and minimizing downtime.Key responsibilities include:Providing 2nd and 3rd line remote and...

  • ICT Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Telent Technology Services Limited Full time

    As a key member of our team, you will play a vital role in providing operational support to the Strategic Road Network, working on technical aspects of the nationwide telecommunications equipment.Key responsibilities include:Providing 2nd and 3rd line remote and in-person IT support for End User Computer environments, software distribution, and software...

  • ICT Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Telent Technology Services Limited Full time

    As a key member of our team, you will play a vital role in providing operational support to the Strategic Road Network, working on technical aspects of the nationwide telecommunications equipment.Key responsibilities include:Providing 2nd and 3rd line remote and in-person IT support for End User Computer environments, software distribution, and software...