ICT Field Services Engineer

3 weeks ago

Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: ICT Field Services Engineer

We are seeking a highly skilled ICT Field Services Engineer to join our client's team on a temporary basis. As a key member of the team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving infrastructure.

Key Responsibilities:
  • Support and drive to multiple different sites
  • End-to-end management of field service jobs, expediting maintenance and troubleshooting procedures across our network and server provisions
  • On-site support using Cisco
  • Manage requests through to resolution to meet the SLA
  • Work on projects
  • Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion
  • Ensure the IT needs of the client are met in relation to teaching, learning, and administration
  • Handle security and network administration tasks
  • Perform any hardware repair and replacement
  • Ensure equipment is installed and ready for use by end-user
  • Coordinate on-site cabling and hardware installation duties, working with Core Network to ensure hardware is correctly deployed and connectivity is tested and reachable remotely
  • Survey shop premises for Wi-Fi & 4G coverage and capture other vital information required for the planning of future deployments of associated hardware and cabling for projects
  • Troubleshoot/investigate and rectify circuit connection errors & circuit/hardware down scenarios and working closely with internal teams
  • Perform hardware upgrades on legacy equipment and re-cable as instructed
  • Keep in line with internal and client-agreed SLAs surrounding time taken to deliver each ticket/site deployment dependent on geographical location
Essential Experience:
  • Project work
  • 1st-3rd line support
  • Network and cabling
  • Cisco
  • OS support and deployments
  • Office 365 and 365 admin including Intune
  • VMware virtualization
  • Troubleshooting

You will need to be able to drive (hold a valid UK driving license) and have your own vehicle.

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