Customer Service Representative
5 days ago
**Job Summary**
Crawford & Company is seeking a skilled Customer Service Advisor to join our Property team in Glasgow. As a key member of our team, you will be responsible for managing a caseload of complaints, ensuring excellent customer service and first-class satisfaction with our services.
**Key Responsibilities**
• Proactively manage a caseload of complaints, recording all specific details and diarising any further actions required
• Provide clear communication and a logical, pragmatic approach to resolving customer issues
• Work collaboratively with the team to ensure seamless customer service and satisfaction
• Utilize excellent problem-solving skills to resolve complex customer complaints
• Develop and maintain a thorough understanding of our services and products to provide informed solutions to customers
**Requirements**
• Excellent customer service, organisational and communication skills
• Problem-solving skills and ability to work within a team
• Good IT skills, particularly with Excel, with a keen eye for detail
• Ability to understand what matters to the customer and put this first – putting yourself in their shoes
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