Technical Support Specialist
5 days ago
About the Role
We are seeking a skilled Application Support Specialist to join our dynamic team. As a key member of our engineering department, you will be responsible for providing top-notch support to our clients, ensuring timely resolution of technical issues, and collaborating with our development team to deliver high-quality solutions.
Key Responsibilities
- Provide expert-level support for our bespoke application, focusing on SQL Server and SQL queries.
- Work closely with our head of engineering to ensure efficient ticket resolution and project delivery.
- Collaborate with the US team to address technical queries and resolve issues.
- Develop and maintain knowledge of our application, including SQL Server, to provide effective support.
Requirements
- Strong background in technical application support, with expertise in SQL Server and SQL queries.
- Excellent problem-solving skills, with the ability to debug complex issues.
- Effective communication and client-facing skills, with the ability to work in a remote environment.
- ITIL certification and experience with greenfield projects.
About the Company
We are a rapidly expanding fintech company revolutionizing information flow in the asset management industry. Our dynamic team is passionate about delivering innovative solutions and exceptional customer service.
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