IT Support Specialist
1 day ago
Company Overview
Hays Specialist Recruitment Limited is a leading provider of recruitment services, dedicated to connecting talented individuals with top employers. Our organisation is committed to excellence, innovation, and customer satisfaction.
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to users, troubleshooting hardware, software, and network connectivity issues, and escalating complex problems to higher-level support teams.
Key Responsibilities
- Provide initial technical support to users via various communication channels.
- Diagnose and resolve technical issues efficiently, using knowledge of operating systems, software applications, and basic networking concepts.
- Maintain accurate documentation of incidents and resolutions to improve future support processes.
- Collaborate with team members to ensure seamless support delivery.
Requirements
- Strong knowledge of operating systems, software applications, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Windows 10 skills, Office 365, and Active Directory skills.
What We Offer
We offer a competitive hourly rate of £17.44 per hour, paid through PAYE with Hays. This is a full-time, on-site position, requiring a 35-hour working week. Our office is conveniently located with excellent public transport links, offering a great work-life balance.
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