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Technical Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Searchability®. As a Technical Support Specialist, you will be responsible for providing expert-level support for our bespoke applications, with a focus on SQL Server.

Key Responsibilities
  • Provide timely and effective support for technical issues related to our bespoke applications, with a focus on SQL Server.
  • Work closely with the Head of Engineering to ensure all tickets are completed in a timely manner.
  • Support the US team with technical issues, with an estimated 10 tickets per day.
  • Debug SQL queries, joins, and procedures, and pass them back to the development team as needed.
Requirements
  • Strong skills with SQL Server.
  • Experience in technical bespoke application support.
  • ITIL certification.
  • Excellent client-facing skills.
What We Offer
  • Remote working opportunities.
  • Work with greenfield projects.
  • Project ownership.
  • Pension, holidays, and other benefits.
About Us

Searchability® is a dynamic and rapidly expanding fintech company that is revolutionizing information flow in the asset management industry. We are looking for individuals who bring curiosity, passion, and initiative to the table.