Technical Support Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom https:www.energyjobline.comsitemap Full time

Fujifilm is a global leader in imaging innovation, and we're looking for a skilled Technical Support Specialist to join our team. As a National Technical Specialist, you will be responsible for installations, training users, and service and maintenance of our equipment and software supplied to customers in the UK.

Key Responsibilities
  • Install and configure our equipment and software for customers in the UK.
  • Provide training and support to users to ensure they get the most out of our products.
  • Perform routine maintenance and repairs on our equipment to ensure optimal performance.
  • Manage a team of service agents to ensure high-quality service delivery.
  • Stay up-to-date with the latest technology and industry developments to provide expert advice to customers.
Requirements
  • Extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry.
  • Hold a mechanical or electrical engineering qualification, or equivalent.
  • Strong customer management and communication skills with an excellent telephone manner.
  • Ability to work under pressure and adapt to changing business needs.
  • Confident and able to use initiative with high levels of motivation, drive, and enthusiasm.
  • Ability to work autonomously and build strong relationships with customers and colleagues.
  • Full UK driving licence and willingness to travel/stay away overnight.

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