Automotive Technical Support Specialist

3 weeks ago

Liverpool, Liverpool, United Kingdom Bosch Full time
Job Description

We are seeking a highly skilled Automotive Technical Support Specialist to join our team at Bosch. As a key member of our support team, you will be responsible for providing technical assistance to customers with car and light goods vehicle issues.

Key Responsibilities
  • Respond to customer inquiries and provide technical support via phone, email, and other communication channels.
  • Analyze technical problems and provide solutions to customers.
  • Follow established procedures and guidelines for technical support.
  • Collaborate with other teams and departments to resolve complex technical issues.
  • Contribute to the development of knowledge base articles and FAQs.
Requirements
  • Minimum 1-3 years of experience in a technical support role, preferably in the automotive industry.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Basic understanding of IT skills and software applications.
What We Offer

As a Bosch employee, you will have the opportunity to work in a dynamic and innovative environment. We offer a competitive salary, benefits, and opportunities for professional growth and development.

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