Automotive Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Automotive Technical Support Specialist to join our team at Bosch. As a key member of our support team, you will be responsible for providing technical assistance to customers with car and light goods vehicle issues.
Key Responsibilities- Respond to customer inquiries and provide technical support via phone, email, and other communication channels.
- Analyze technical problems and provide solutions to customers.
- Follow established working instructions and escalation processes to ensure efficient resolution of issues.
- Track and document all incidents in our internal system.
- Maintain communication with other Bosch sites, departments, and colleagues to ensure seamless support.
- Contribute to the development of FAQs and knowledge database.
- Provide professional communication to customers, ensuring a high level of customer satisfaction.
- Minimum 1-3 years of experience working in workshops with cars and/or light goods vehicles.
- Education and qualification as a master mechanic/automotive mechatronics technician or automotive service technician.
- Excellent customer service experience.
- Excellent English language skills, both orally and in writing.
- Confident and professional telephone manner.
- Attention to detail with methodical troubleshooting skills.
- Ability to work effectively as part of a team.
- Basic understanding of IT skills.
As a Bosch employee, you will enjoy a range of benefits, including flexible work time options, hybrid of home/office based working, benefits and services, employee discounts, and a centrally located city-based location.
Our operational hours are Monday to Friday, 0800 - 1800.
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