Customer Service Representative

2 weeks ago


East Ayton, North Yorkshire, United Kingdom North Yorkshire Police Full time

About the Role:

This is an exciting opportunity to join our dedicated front counter/enquiry desk team as a Customer Service Officer. As a key member of our team, you will be responsible for providing a high-quality service to colleagues and members of the public.

Key Responsibilities:

  • Taking incident reports from victims of crime.
  • Providing advice and support to members of the public on a variety of enquiries.
  • Being the first point of contact for all visitors to the police station.
  • Completing court-ordered registrations and managing bail appointments.
  • Handling surrendered firearms and weapons.
  • Processing seized vehicle releases.
  • Undertaking a wide range of administrative duties to support Front Line Policing.

Requirements:

  • Excellent communication skills, including verbal, written, and non-verbal communication.
  • Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
  • Good attention to detail and the ability to maintain accurate records.

What We Offer:

  • A rewarding and challenging role that puts you at the heart of local policing.
  • The opportunity to work for an organisation that cares about the well-being of its personnel.
  • A range of benefits, including staff support networks, access to onsite Health and Wellbeing Services, and a government pension scheme.


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