Customer Service Representative
2 weeks ago
About the Role:
This is an exciting opportunity to join our dedicated front counter/enquiry desk team as a Customer Service Officer. As a key member of our team, you will be responsible for providing a high-quality service to colleagues and members of the public.
Key Responsibilities:
- Taking incident reports from victims of crime.
- Providing advice and support to members of the public on a variety of enquiries.
- Being the first point of contact for all visitors to the police station.
- Completing court-ordered registrations and managing bail appointments.
- Handling surrendered firearms and weapons.
- Processing seized vehicle releases.
- Undertaking a wide range of administrative duties to support Front Line Policing.
Requirements:
- Excellent communication skills, including verbal, written, and non-verbal communication.
- Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
- Good attention to detail and the ability to maintain accurate records.
What We Offer:
- A rewarding and challenging role that puts you at the heart of local policing.
- The opportunity to work for an organisation that cares about the well-being of its personnel.
- A range of benefits, including staff support networks, access to onsite Health and Wellbeing Services, and a government pension scheme.
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