Customer Service Representative

1 week ago


East London, United Kingdom Thames Water Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Thames Water. As a key member of our customer-facing team, you will be responsible for ensuring the highest quality of water is delivered to our customers.

Key Responsibilities

  • Conduct regular water quality tests at customer properties and treatment sites.
  • Manage and maintain accurate sampling records and equipment to industry standards.
  • Investigate customer complaints and supply issues in a timely and professional manner.
  • Collaborate with colleagues to ensure seamless delivery of our services.
  • Develop and maintain strong relationships with customers to ensure their needs are met.

Requirements

  • Previous experience in customer-facing roles, preferably in the water industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Valid manual driving license and ability to drive safely.
  • Good computer literacy and ability to learn new systems.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us

Thames Water is a leading water and wastewater services company dedicated to delivering high-quality services to our customers. We are committed to sustainability, innovation, and customer satisfaction.



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