Customer Service Representative

6 days ago


East Ayton, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Customer Service: Provide excellent customer service by responding to customer inquiries, resolving issues, and making product recommendations.
  • Store Maintenance: Maintain a clean and organized store environment by restocking shelves, facing merchandise, and performing other tasks as needed.
  • Teamwork: Work collaboratively with colleagues to achieve sales and customer satisfaction goals, and provide support as needed.
  • Merchandising: Expertly merchandise and maintain our middle aisles of Non-Food products, ensuring that products are displayed in an attractive and appealing manner.
Requirements
  • Experience: Previous experience working in a fast-paced retail environment is preferred.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Flexibility: Ability to work a variety of shifts, including early mornings, evenings, and weekends.
  • Positive Attitude: A positive attitude, with a strong work ethic and a commitment to providing exceptional customer service.
What We Offer
  • Competitive Pay: A competitive hourly pay rate, with opportunities for advancement and career growth.
  • Benefits: A comprehensive benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, pension scheme, and enhanced family leave.
  • Training and Development: Opportunities for training and development, to help you succeed in your role and advance your career.


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