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Customer Onboarding Specialist

2 months ago

Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time
{"title": "Customer Onboarding Advisor", "description": "Unlock Business Growth with Our Customer Onboarding Advisor Role

Elevation Recruitment Group, a leading business support division, is seeking a talented Customer Onboarding Advisor to join our forward-thinking organization. As a key player in supporting business growth, you will guide customers through our products and services while contributing to business improvement projects.

Key Responsibilities:
  • Seamlessly onboard new customers and manage off-boarding for non-renewal clients
  • Lead business improvement initiatives to enhance service delivery
  • Build in-depth expertise in products and services to provide effective training and support
  • Collaborate with colleagues and customers in a dynamic, fast-paced environment
What We're Looking For:
  • Proven experience with Learning Management Systems (LMS)
  • Background in SaaS
  • Excellent communication and relationship-building skills
  • Ability to work both independently and collaboratively, managing projects and meeting KPIs
Personal Attributes:
  • Self-motivated with a positive, can-do attitude
  • Strong organisational skills, with the ability to prioritise tasks effectively
  • A creative problem-solver who is adaptable under pressure
  • A growth mindset, eager to innovate and continuously improve
  • Experience in conflict management and customer de-escalation
Perks & Benefits:
  • Casual dress code
  • Company events
  • Company pension scheme
  • Employee discounts
  • Health & wellbeing program
  • Life insurance
  • On-site parking
  • Sick pay
  • Option to work from home
Work Schedule:
  • 8-hour shifts, Monday to Friday
", "lang_code": "en"}