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Upholsterers Required: Customer Service Representative
1 month ago
strongCustomer Service Representative Opportunity/strongbrbrWe are currently hiring a Spanish-speaking Contact Centre Agent for an exciting opportunity in the Consumer Finance sector. This full-time role will be based in our client's Leeds office.brbrThe ideal candidate will have strong communication and problem-solving skills, with fluency in both English and Spanish. pThis role involves interacting with both UK and Spanish-speaking customers and requires a focus on customer service, debt collection, and onboarding support./pbrstrongKey Responsibilities:/strongbrbrstrongCustomer Service:/strongbrbrulli Address customer inquiries and resolve issues efficiently./lili Provide exceptional service to both English and Spanish-speaking customers./lili Ensure customer satisfaction through professional and timely responses./li/ulbrstrongDebt Collection:/strongbrbrulli Contact customers to collect overdue payments./lili Negotiate payment terms, ensuring commitments are honored./lili Handle any disputes or challenges related to collections./li/ulbrstrongOnboarding & Underwriting:/strongbrbrulli Assist with onboarding new customers, particularly for the Spanish market./lili Assess applications for eligibility and evaluate financial information./li/ulbrstrongAdministrative Support:/strongbrbrulli Handle essential administrative duties to support the department's operations./li/ulbrstrongAbout You:/strongbrbrstrongEssential:/strongbrbrulli Fluency in both English and Spanish (written and verbal)./lili Experience in customer service or debt collection./lili Strong communication skills with attention to detail./lili Degree or relevant experience in a related field./li/ulbrstrongDesirable:/strongbrbrulli Familiarity with financial services or products./lili Experience in underwriting or working within consumer finance./li/ulpbrThis is a fantastic opportunity to work in a supportive and dynamic environment, offering opportunities for career development and growth./p
