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Customer Care Specialist

1 month ago

Leeds, Leeds, United Kingdom Keepmoat Homes Full time

Job Title: Customer Care Specialist

We are seeking a highly skilled Customer Care Specialist to join our team at Keepmoat Homes. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and support.

Key Responsibilities:

  • Liaise with customers and sub-contractors to resolve complaints and queries in a timely and efficient manner.
  • Ensure that all materials and labour required for customer care are available prior to starting works.
  • Provide regular updates to customers on the progress of their customer care requests.
  • Collaborate with site managers and other stakeholders to ensure that customer care is delivered to the highest standard.
  • Take ownership of customer care issues and work to resolve them in a proactive and efficient manner.

Requirements:

  • Proven experience in a customer-facing role, preferably in the housebuilding or construction industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on delivering results and meeting deadlines.
  • Highly organized and able to prioritize tasks effectively, with a strong attention to detail.
  • Passionate about delivering exceptional customer service and committed to exceeding customer expectations.

Why Work for Keepmoat Homes?

We are a leading housebuilder in the UK, with a reputation for delivering high-quality homes and exceptional customer service. As a member of our team, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering outstanding results. We offer a competitive salary and benefits package, as well as opportunities for career development and progression.

Our Values:

  • Straightforward: We get the job done in the most efficient and effective way, with a focus on transparency and honesty.
  • Collaborative: We work together in partnership to deliver the very best customer experience, with a focus on teamwork and collaboration.
  • Passionate: We care about what we do and are passionate about delivering exceptional results, with a focus on customer satisfaction.
  • Creative: We are proactive, flexible, and resourceful, with a focus on finding solutions and delivering results.