Customer Relations Specialist

1 week ago


Leeds, Leeds, United Kingdom Vistry Group PLC Full time
Customer Relations Specialist

Vistry Group PLC is seeking a highly skilled Customer Relations Specialist to join their team in Leeds, West Yorkshire. As a key member of the customer service team, you will be responsible for ensuring exceptional customer experiences throughout the home-buying process.

Key Responsibilities:
  • Conduct pre-handover quality inspections to ensure consistent delivery and high standards.
  • Undertake independent customer checks to ensure quality of delivery and consistency of details and standards.
  • Work closely with sales and site teams to manage customer satisfaction post-move-in.
  • Support the business in maintaining high customer satisfaction scores at both the 8-week and 9-month NHBC surveys.
  • Provide exceptional customer care to all Vistry Group PLC customers.
What We Offer:
  • Competitive basic salary and annual bonus.
  • Company car, car allowance, or travel allowance.
  • Up to 33 days annual leave plus bank holidays.
  • Private healthcare.
  • Enhanced maternity, paternity, and adoption leave.
  • Competitive contributory pension scheme.
  • Life assurance – 4 x annual salary.
  • Share incentive schemes.
  • Employee rewards portal with many more benefits.
About Vistry Group PLC:

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. We're a company that values our employees and offers a range of benefits to support their well-being and career development.



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