Current jobs related to Customer Relations Specialist - Leeds, Leeds - Cox Automotive

  • Customer Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Vistry Group PLC Full time

    Customer Relations SpecialistVistry Group PLC is seeking a highly skilled Customer Relations Specialist to join their team in Leeds, West Yorkshire. As a key member of the customer service team, you will be responsible for ensuring exceptional customer experiences throughout the home-buying process.Key Responsibilities:Conduct pre-handover quality...

  • Customer Relations Specialist

    1 month ago

    Leeds, Leeds, United Kingdom Cox Automotive Full time

    Job Summary: We are seeking a highly skilled Customer Relations Advisor to join our team at Cox Automotive. As a key member of our Central Complaints department, you will be responsible for providing expert complaint handling and customer service to ensure a reasonable and consistent approach for our customers.Key Responsibilities:Owning and managing...

  • Employee Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Gleeson Recruitment Group Full time

    Job Summary:We are seeking an experienced Employee Relations Specialist to join our team at Gleeson Recruitment Group. As an ER specialist, you will be responsible for leading on ER cases from investigation to completion, including complex ER cases. You will cover all aspects of ER, including sickness absence, grievances, disciplinaries, dismissals,...

  • Employee Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Michael Page Full time

    Job SummaryThe Michael Page team is seeking an experienced Employee Relations Advisor to join our growing business in the Leeds area. As an Employee Relations Advisor, you will be responsible for providing specialist ER support to our clients, including performance management and case management.Key Responsibilities• Ensure HR matters are handled promptly,...

  • Public Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom BOUTIQUE Full time

    About BoutiqueBoutique is an integrated media, digital marketing and PR agency based in Leeds. We're channel agnostic, which means we provide a more strategic view of how clients should invest their marketing spend to meet their objectives.About the RoleWe're looking for a talented Public Relations Specialist to join our team. As a Public Relations...

  • Employee Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Michael Page Full time

    Job Summary: We are seeking an experienced Employee Relations Advisor to join our team at Michael Page. The ideal candidate will have a proven track record of providing specialist ER support, including performance management and case management.Key Responsibilities:Ensure HR matters are handled promptly, fairly, and consistently in line with legal and...

  • Employee Relations Specialist

    1 month ago

    Leeds, Leeds, United Kingdom fish4.co - Jobboard Full time

    Job Title - Employee Relations SpecialistLocation - LeedsSalary - 20 - 22 per hourAbout the RoleAs the Head of Employee Relations, you will be responsible for delivering an operationally focused HR service, providing expert advice and support while managing employee relations cases. You will collaborate closely with the senior leadership team to implement...

  • Public Relations Specialist

    1 day ago

    Leeds, Leeds, United Kingdom Pinsent Masons Full time

    We are looking for a highly experienced Public Relations Specialist to join our Corporate Communications team. In this role, you will develop and implement strategic public relations initiatives that align with the firm's goals and objectives.Main Duties and ResponsibilitiesDevelop and execute PR strategies to promote the firm's brand and key messagesPlay a...

  • Public Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom BOUTIQUE Full time

    We are seeking a highly skilled Public Relations Specialist to join our team at Boutique, a dynamic and innovative agency. As a PR Specialist, you will play a key role in developing and executing campaigns that drive results for our clients.Key Responsibilities:Create engaging press materials, including press releases, news stories, and case studiesPitch...

  • Business Development Customer Relations Specialist

    5 days ago

    Leeds, Leeds, United Kingdom Secom PLC Full time

    About Secom PLCWe pride ourselves on being a trusted employer, with a track record of producing outstanding results from our staff. The company is built on hard-work and support for one another – creating a great team environment.Our experienced staff are given the highest level of training to perform their role, with additional courses offered throughout...

  • Public Relations Specialist

    1 week ago

    Leeds, Leeds, United Kingdom BOUTIQUE Full time

    Job OverviewWe are seeking a highly skilled Public Relations Specialist to join our team at Boutique in the vibrant Holbeck Urban Village. As a PR specialist, you will have the opportunity to develop your career in a unique and exciting agency, working with extraordinary people on superb consumer and B2B brands.

  • Employee Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Grafton Recruitment Full time

    Job Title: Employee Relations SpecialistAbout the Role:As the Head of Employee Relations, you will be responsible for delivering an operationally focused HR service, providing expert advice and support while managing employee relations cases. You will collaborate closely with the senior leadership team to implement business strategies, proactively address...

  • Employee Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Michael Page Full time

    Job Role: Employee Relations AdvisorThe successful applicant will be responsible for ensuring that all HR matters are handled promptly, fairly, and consistently in line with legal and company requirements. This will involve acting as a facilitator for managers with employee relations cases, such as grievances, disciplinary actions, absence, and capability...

  • Public Relations Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom BOUTIQUE Full time

    About Our Team:We're seeking a talented PR Specialist to join our team at Boutique, a unique and exciting agency that works with extraordinary people and superb consumer and B2B brands.As a PR Specialist, you will have in-house or agency PR experience and/or be educated to degree level in PR or a related subject. But more importantly, we're looking for...

  • Public Relations Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom GOLD79 Full time

    Role OverviewWe are seeking a talented Public Relations Specialist to join our team at GOLD79. As a Senior Account Manager, you will be responsible for managing key client relationships and delivering exceptional results.Key Responsibilities• Manage and develop key client relationships to drive business growth and retention.• Develop and implement...

  • Public Relations and Communications Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom BDS (Northern) Limited Full time

    BDS Recruitment are seeking a skilled Public Relations and Communications Specialist to join their team. This is a hybrid role with some travel required for team meetings and training. The successful candidate will work closely with the External Affairs specialist to monitor external events and respond accordingly. Key responsibilities include:Key...

  • Customer Support Specialist

    1 month ago

    Leeds, Leeds, United Kingdom Radar Healthcare Full time

    Customer Support SpecialistWe're seeking a detail-oriented Customer Support Specialist to join our growing team at Radar Healthcare. As a key member of our Customer Experience Team, you'll be responsible for delivering excellent service through an open, honest, and transparent partnership approach to customer service.You'll take ownership of our...

  • Employee Relations Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Gleeson Recruitment Group Full time

    Job OverviewGleeson Recruitment Group is seeking an experienced HR Advisor with a strong background in Employee Relations to join our team. This is a fantastic opportunity for a professional to develop their expertise and work with a charitable organisation that prides itself on being an inclusive employer.Main ResponsibilitiesInvestigate and resolve...

  • Customer Journey Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Oviva Full time

    About Oviva:Oviva is an award-winning digital health provider in Europe, committed to delivering affordable and accessible healthcare programs for individuals living with weight-related conditions. With over 500,000 patients treated to date, we're expanding our operations globally and seeking a skilled Customer Journey Specialist to join our team.As a key...

  • Customer Relationship Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time

    At Flutter UK & Ireland, we are seeking a highly skilled Customer Relationship Specialist to join our Safer Gambling Team. This is an exciting opportunity to make a real difference in the lives of our customers and be part of a team that prioritizes trust and responsible gaming.About the RoleWe are looking for a talented individual who can work effectively...

Customer Relations Specialist

1 month ago

Leeds, Leeds, United Kingdom Cox Automotive Full time
About the Role

Cox Automotive is seeking a highly skilled Customer Relations Advisor to join our Central Complaints team. As a key member of our team, you will be responsible for providing exceptional complaint handling and customer service to ensure a positive experience for our customers.

Key Responsibilities
  • Manage customer complaints from first point of contact through to resolution, ensuring timely and efficient resolution.
  • Work closely with stakeholders to resolve complex complaints and provide excellent customer service.
  • Develop and maintain a deep understanding of our customer needs and preferences.
  • Collaborate with the Senior Customer Relations Advisors, Legal and Compliance teams to ensure complaint resolution is in line with our Terms and Conditions and FCA/TCF guidelines.
  • Take ownership of personal development and stay up-to-date with industry best practices.
Requirements
  • Excellent investigative skills and attention to detail.
  • Strong decision-making skills with the ability to find the root cause of complaints.
  • Ability to handle multiple ongoing cases and prioritize an ever-changing workload.
  • Strong communication and interpersonal skills to motivate and engage multiple key stakeholders.
  • Ability to converse at all levels, including Senior Leaders.
  • Excellence in complaint handling, resolution, and compliance.
  • Competent in negotiation and objection handling.
  • Ability to pre-empt potential customer problems and issues before they escalate.
What We Offer

Cox Automotive offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.