Helpdesk Support Specialist

3 weeks ago


Wigan, Wigan, United Kingdom In Technology Group Limited Full time

Job Title:
1st / 2nd Line Helpdesk Engineer

Location:
Wigan

Work Structure:
Office based

Salary:
£25,000 - £30,000

We are collaborating with a growing Managed Service Provider in Wigan known for exceptional customer support, focusing on managed security infrastructure, IT assistance, and internet/VOIP solutions.

You will be part of a cooperative environment with a talented team of experts who provide services to a diverse range of clients across the North West.


Benefits :
Competitive salary based on experience
Opportunities for professional development and career advancement
Comprehensive support, onboarding, and training
Team-oriented and supportive work culture
Pension plan

Technical Skills:
Microsoft Office 365
Antivirus solutions
Internet Connectivity
Active Directory / Group Policies
Cloud support (Azure, AWS)
Backup systems (Veeam, Backup Exec, etc.)
Software and hardware installations
Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN

Day-to-day Responsibilities:
Ensure IT issues reported via phone, email, or ticketing system are logged accurately
Resolve issues in accordance with SLA's, ensuring the helpdesk system is updated
Install new hardware (printers, servers, workstations, etc.)
Install software for end users
Ensure issues/tickets are resolved or escalated appropriately
Set up accounts, passwords (new and resets), and permissions
Monitor IT systems and infrastructure
Assist the team with various internal or external projects
Occasional on-site visits
If you possess the qualifications outlined above, we encourage you to consider this opportunity.

Keywords:
IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

TPBN1_UKTJ

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